SP-02 / SUPPORT

Account & sign-in

Password, passkey, security key and restoring secure access.

01 / SP-02

Narrow down sign-in issues

First verify the app domain, network connection and system status. A security key must match the original domain and registered device.

  • Never share credentials in chat
  • Revoke the session for a lost device
  • Record the error and timestamp for support
02 / SP-02

Security changes

Password and passkey changes should only be performed from a trusted device. Remove unknown devices immediately in session management.

NEED MORE HELP?

Escalate safely.

Provide time, device and observed behaviour—never passwords, keys or confidential messages.

Contact support