VENTEXCONNECTSECURITAS EX VIGILANTIASUPPORT
DEEN
Open Connect
VENTEX / PRODUCT ASSISTANCE

Answers before operations stall.

A safe diagnostic path for access, devices, messages, files, realtime and the installed app—without giving confidential content to support.

FREQUENTLY VIEWED
01 / KNOWLEDGE DIRECTORY

Organised by problem. Not by org chart.

Every topic provides safe checks, clear escalation paths and guidance on what must never enter a ticket.

SP-01

Getting started

Invitation, first access, app installation and the most important security decisions.

Open guide
SP-02

Account & sign-in

Password, passkey, security key and restoring secure access.

Open guide
SP-03

Devices & sessions

Recognise, verify and remove devices and control active sessions.

Open guide
SP-04

Messages & files

Resolve sending, replies, forwarding, voice messages and upload errors reliably.

Open guide
SP-05

Calls & realtime

Connection state, browser permissions, network restrictions and call issues.

Open guide
SP-06

PWA, iPhone & updates

Installation, safe areas, push, updates and iOS-specific behaviour.

Open guide
SP-07

Troubleshooting

A clear diagnostic path for sign-in, synchronisation, uploads, push and display.

Open guide
SP-08

Security & privacy cases

Escalate a lost device, unknown session, possible data exposure or technical vulnerability correctly.

Open guide
02 / RESOLUTION PATH

One issue. Four controlled steps.

  1. 01

    Check status

    Is a public component currently affected?

  2. 02

    Narrow it down locally

    Compare network, permission, device and app mode.

  3. 03

    Document safely

    Time, version and behaviour—without keys or message content.

  4. 04

    Escalate correctly

    Support cases and security reports remain separate processes.

03 / ESCALATION MATRIX

The right channel protects time and data.

LIVE STATE

Service unavailable

Check the automatically measured status first.

Status
PRODUCT SUPPORT

Usage or account

Prepare diagnostic data without confidential content.

Contact support
SECURITY CHANNEL

Potential vulnerability

Report reproducible security findings safely.

Disclosure
04 / QUICK ANSWERS

The most common decisions.

Should I clear app or browser data?

Not as a first step. Local device identity and protected state may depend on it.

May I send a screenshot?

Yes, after removing messages, names, email addresses, tokens and other confidential content.

Is a sign-in error a security incident?

Not automatically. Unknown sessions, foreign devices or reproducible bypasses must be escalated immediately.