SP-08 / SUPPORT

Security & privacy cases

Escalate a lost device, unknown session, possible data exposure or technical vulnerability correctly.

01 / SP-08

Immediate actions

For a lost device or unknown session, first revoke the affected access, inform the responsible organisation and record the time and affected surface.

  • Operational support: legal@ventex-connect.com
  • Technical vulnerability: security@ventex-connect.com
  • No public disclosure before coordination
02 / SP-08

Support or disclosure?

A usage or account issue belongs in support. A reproducible technical vulnerability affecting confidentiality, integrity or availability belongs in the responsible-disclosure process.

NEED MORE HELP?

Escalate safely.

Provide time, device and observed behaviour—never passwords, keys or confidential messages.

Contact support