Check the connection
Realtime and calls need continuously reachable HTTPS, WebSocket and, where required, TURN paths. Enterprise firewalls or restrictive mobile networks can block individual capabilities.
- Open system status
- Compare Wi-Fi and mobile data
- Check operating-system microphone permission
Diagnose without sharing content
Timestamp, device, browser/OS version and observed state are sufficient for technical analysis. Message content or key material must not be included in a support ticket.
NEED MORE HELP?
Contact supportEscalate safely.
Provide time, device and observed behaviour—never passwords, keys or confidential messages.